Blogs

Author: Jessica Thomas

When properly used, customer surveys can greatly improve upon customer experience. The trick is to make the survey as quick, painless, and straightforward as possible and then utilize the information gleaned from the survey to find ways to improve your business.   Start with your mission Most successful business models have a business plan that…

Purple TripAdvisor Connector 2

Businesses with Purple’s TripAdvisor Connector collected 40% more reviews, and achieved 6% higher ratings to compete in the experience economy. Two out of every three people who walk into your business will not consider making a purchase until they have read at least one review, according to TripAdvisor surveys. Before we go out for dinner,…

Microsoft Dynamics integrator

Purple is pleased to announce a new integration with Microsoft Dynamics, the intelligent cloud platform that enables businesses to unify CRM and ERP capabilities. Microsoft Dynamics delivers a modern approach to business applications, helping businesses unify data and relationships, build intelligence into decision making, and achieve better results. The new integration has been designed to…

Purple partners, Smarter WiFi, launch a new website

Managed WiFi solutions provider, Smarter WiFi, have launched a new website to improve the customer experience and drive business growth. Smarter WiFi have refreshed the look and feel of their website and introduced a number of new and exciting features to further improve the customer experience. Improved landing pages, a simplified navigation system and customer…

Purple support Caritas of Austin

Caritas of Austin was founded in 1964 by Richard McCabe, and has since been preventing and ending homelessness for people across Greater Austin. The charity provides a service continuum for those experiencing poverty that begins with a safety net and links then to resources to achieve self-sufficiency. Last week, the team in Austin rolled up…

Purple shortlisted at ARN Awards

The finalists for the 2018 ARN Innovation Awards have been released, and we are pleased to announce that Purple have been shortlisted for the Software Vendor Value Award, alongside other contenders including ConnectWise, MuleSoft and VMware. The Vendor Award recognizes vendors helping partners deliver innovative solutions to customers, through leading-edge technology and channel-centric programs. Madelaine…

dotmailer integration with Purple

We are pleased to announce that our WiFi analytics solution is now compatible with dotmailer; the popular marketing automation platform. dotmailer is a leading marketing service provider with data-powered automation at its core. dotmailer are passionate about shaping the omnichannel marketing space, and for nearly 20 years have helped thousands of clients strategize their campaigns…

Analytics pro - a detailed look at what is new

Reporting and analytics have been at the core of Purple’s product offering since the very beginning, allowing our customers to achieve the job of querying their visitor data and using that data to uncover the insights that drive actions. Naturally, the scope and demand from our analytics has evolved over the years, meaning the time…

Opin Kerfi join Purple's global network of partners

Purple has formed a new technology partnership with Opin Kerfi, leading IT solutions and service partner, to provide businesses with in-depth data and analytics around their customers and physical spaces. Opin Kerfi specialize in many fields of IT including hardware, infrastructure, networks, communications solutions, office solutions and software development. The business is also a HPC…

Purple add Airship to their list of customer integration features

We are pleased to announce that our advanced WiFi solution is now fully integrated with Airship, the leading CRM and customer engagement platform. The Airship platform, complete with data acquisition, segmentation and broadcasting features, helps clients drive revenue through delivering intelligent customer journeys. Dan Brookman, Airship’s Managing Director said: “With this integration, it will be…

Airport digitization - has the passenger experience improved enough?

Passengers have been embracing technology for years, relying on their smartphones, tablets and other devices to stay informed and up-to-date when traveling. Many airports have bought in too, investing heavily over the past few years in self-service technology that keeps passengers informed, creates more efficient passenger journeys and improves the overall airport experience. Recently, it…

Purple support Chorley's Inspire Youth Zones Project

Purple, leading WiFi analytics provider, is supporting Chorley’s Inspire Youth Zones project by donating a guest WiFi network and analytics platform for the new Youth Zone site. The Youth Zone, which is located on Chapel Street, offers a safe and inspiring environment for young people, aged 8 – 19, or up to 25 for those…

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