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Managing your COVID-19 test and trace inquiries

With the easing of lockdown restrictions comes the new responsibility of collecting customers’ data to assist with the NHS test and trace effort.

The UK government is asking businesses to collect customer information so that should there be a reported case of Coronavirus amongst visitors, others can be notified, tested, and monitored if needs be. 

NHS test and trace application is set to assist with locating and containing the virus, should a second wave hit.

What is the NHS test and trace service? 

Introducing this service aims to help return life more to normal, in a way that is safe and protects our NHS and social care.

The service will allow the government in England to trace the spread of the virus and isolate new infections and play a vital role in giving early warning if the virus is increasing again, locally or nationally.

The NHS test and trace service is designed to support businesses and economic recovery by:

  • providing testing for anyone who has symptoms of Coronavirus, so that if they have  tested positive, they and their household member/s know to continue to self-isolate
  • helping to stop the onward spread of the virus in the workplace and wider society, so that fewer people develop Coronavirus and have to self-isolate
  • enabling the government to go further in safely easing or lifting lockdown measures, as far as it is deemed safe to do so, thereby allowing the nation to return to normal as quickly as possible

Collecting customers data safely 

There are numerous ways you can capture customer data, but storing it safely and ensuring that you comply with GDPR and other data protection laws is another thing.

Ideally, the best way is to avoid the tried and tested “trusty pen and paper” for this as firstly, manually writing down everyone’s details is going to be a nightmare and slow down operations more than Coronavirus already has.

On top of that, it’s going to be a data security minefield ensuring it’s done correctly and then stored in a secure location. 

Cybersecurity Industry News
Customer information should be stored in a password protected, secure location or file.

Utilizing guest WiFi is going to be not only an efficient way to collect your customer’s data, but it’s also a more secure way of doing so. 

Having numerous physical, paper logs of an individual’s personal details is a large security risk that is going to be almost impossible to manage.

Taking the focus away from becoming used to manage not only theirs but customers’ social distancing. 

Venues will be expected to be able to access the information quickly in the event of a test and trace request, which will be enormously time-consuming without a digital record.

Purple offers a secure encrypted platform to store information that already complies with stringent privacy regulations all over the world, such as GDPR.

We already work with the authorities on providing track and trace type information, while the Greater London Authority is using our data to track the impact of COVID-19. 

How does the software work?

Using our enterprise-class analytics platform that provides guest WiFi access to over one million end users a day, and analytics to 50,000 thousand venues globally. 

We’ve extended this capability so that visitors to a venue can provide their contact details via their mobile devices safely with no close contact with staff members as required. 

There is the additional benefit of being able to connect to the guest WiFi network, however, the priority is making sure customers and staff members within venues feel safe and secure. 

Want to find out more? 

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