Blogs
Capturing insights and not just customer data
Collecting customer data is great in terms of growing your CRM and directly engaging your total addressable market. However, more importantly, is aggregating this customer data and overlaying it on top of other data sets to give you insights. Google Analytics and other online analytics tools provide you with an…
How to increase customer footfall
Online ecommerce sales have been on the rise for a number of years. A report by Statistia reveals that in 2020, ecommerce retail sales are expected to reach 4.1 billion US dollars, up considerably from previous years. And so, many retailers, and other ecommerce businesses with physical venues, are looking…
How to capture customer data
The fact that online businesses capture customer data isn’t a secret. We’ve all been onto an ecommerce site and had a pop-up flash before our eyes, urging us to sign-up to a newsletter to receive all the latest news, deals and discounts. We’ve also filled up our shopping carts, clicked…
Tracking customer footfall: How can I track customer footfall?
Tracking customer footfall, particularly within the retail sector has caused a lot of controversy in recent years following the development of new technologies, but why is it used? And what is it used for?
How to increase app downloads
Congratulations! You’ve built a mobile app. You truly love your apps icon, and design, and it works flawlessly on all the devices which you tested it on. There’s only one problem: your app is not being downloaded. If this is the case, then you’re encountering the same problem that many…
Top five technologies to watch in 2019
The world has experienced some mind-boggling innovations over the last couple of years, and if you think that was exhilarating, wait for what’s in store for 2019. Every industry is gearing up for tech innovations that will substantially disrupt business and make a broader impact on usability. During the annual…
Purple win Cisco’s Ecosystem Partner of the Year Award
Last week at the Cisco Partner Summit in Las Vegas, Purple were presented with the award for Ecosystem Partner of the Year (LATAM region). Kerry Sutcliffe, Purple’s Director of Alliances, said: “There is a very strong relationship in place between Purple and Cisco and Cisco Meraki in the Latam region,…
Purple win Customer Success Excellence Award at Pulse Europe
We are pleased to announce that Purple won the award for Customer Success Excellence at this year’s Pulse Europe – a customer success event attended by 1,500 customer success professionals across EMEA. The event, hosted by Gainsight, was held last week at Olympia London, and welcomed talks from a number…
Purple shortlisted at the Greater Manchester Business Awards
The finalists for the 2018 Greater Manchester Business Awards have been released, and we are pleased to announce that Purple have been shortlisted for the Business Of the Year Award (organisations of over 50 employees), alongside other contenders including Verastar, cartime and Benchmark International. The announcement follows recent successes for…
Purple shortlisted for International Company of the Year
We are pleased to announce that Purple have been shortlisted for the International Company of the Year Award (up to £10m turnover) at this year’s Insider North West International Trade Awards. With the UK economy struggling and the government focusing on an export-led recovery, finding new markets overseas can be…
Break through the noise: Six ways to hyper-personalize
Consumers are exposed to an average of 4,000 to 10,000 ads per day. From watching television to surfing the internet on a smartphone, consumers are bombarded with tons of messaging throughout the day. As a result, marketers have to figure out how they can differentiate themselves. Much of this can…
Reach for the Cloud enhances the in-store experience
Purple and Ruckus, an Arris company, have announced an integrated Reach for the Cloud bundle that combines Ruckus Cloud WiFi management with Purple’s customer analytics and engagement software. According to Purple Chief Executive Officer, Gavin Wheeldon, the Reach for the Cloud bundle will help new and existing channel partners better…
Closing the gap between your online and offline customer data
Are you capturing customer data from your physical spaces? If not, you could be missing a trick. With the rise of online sales and convenience buying, offline seems to have taken a back seat, with businesses now focusing solely on collecting customer data from the online space. The problem… …offline…
Purple listed in Top 30 of The Sunday Times Hiscox Tech Track 100 in 2018
The finalists for The Sunday Times Hiscox Tech Track 100 have been released, and we are excited to announce Purple have been awarded 28th place. The Tech Track 100 league table ranks Britain’s 100 private tech (TMT) companies with the fastest-growing sales over their latest three years. It is compiled…
From measurement to action: using customer surveys to improve customer experience
When properly used, customer surveys can greatly improve upon customer experience. The trick is to make the survey as quick, painless, and straightforward as possible and then utilize the information gleaned from the survey to find ways to improve your business. Start with your mission Most successful business models…