Use Cases
Gathering visitor feedback
NPS surveys are used to gauge your customer’s overall satisfaction and loyalty to your brand. Easily set up and send NPS surveys using the Purple platform to gain valuable feedback.
Redirect customers to review sites
Link to 3rd party tools such as Survey Monkey
Redirect customers to complete a short survey as part of the process of connecting to the WiFi. This can then be matched with post-experience feedback to see if customers’ expectations are being met.
Automate surveys post-visit
Micro-survey tool in the Purple platform
Prompt surveys to be sent to customers after a set period of time after they have left a venue. This ensures that customers receive the survey when the experience is fresh in their minds, encouraging increased completion rates and higher-quality responses.
Encourage Net Promoter Score (NPS) completion
Simple and hassle-free way of collecting visitor feedback
Purple supports NPS scores allowing visitors to quickly rely on their experience by scoring it out of 10 with the touch of a finger. These scores can then be acted upon to ask visitors the reasons for both high and low scores so any appropriate action can be taken to improve the customer experience.
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Book a demo with one of our Indoor Location Services experts.
