Increase customer visits

Increase customers visits

Getting customers to return, and return frequently, can be a difficult task for any business. Keeping your business front of mind and reminding customers about their previous great experiences, is the key to success when it comes to improving guest return rate.

Before you can do that, you need to know who your customers are, and you need to be able to capture their contact details so you can get in touch with them again in the future, encouraging them to come back.


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Guest WiFi

Purple makes it easy for customers to connect

Offering guest WiFi alone can increase customer return rates by up to 9%. Think about it, a coffee shop with WiFi, or a coffee shop without - which would you choose?

Captive portal

Collect customer data when they connect to the WiFi

Capture important customer data via a captive portal. This data can include name, date of birth, interests, location, contact details, footfall, dwell, frequency of visits and more. Use this data to engage with customers in the future.

Reward customer loyalty

Keep your business front of mind

Send your frequent visitors offers and discounts personalized so they can use them in-store on their next visit. Set up automatic communications that trigger when a loyal customer hasn’t returned in X number of days.

Entice absent visitors

Send out automated message to guests you haven't seen in a while

Set up automated communications that trigger if a guest hasn't authenticated to your wifi in 'X" amount of days. Use personalized offers to entice them back in-store.

What do our customers say?

Through use of an SMS campaign, ran over the course of seven days, Wok&Go converted 37.12% of contacts collected through WiFi analytics into repeat customers; generating over £450.

“The SMS campaign was a huge success. We sent out a text message to the 264 WiFi users and 98 of them returned to redeem one of our offers the following week. The WiFi analytics solution offered by Purple allowed us to not only execute this campaign, but also to expand the campaigns reach and overall success.”

Jordan Tew
Digital Marketer – Wok&Go

Read More

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