Use Cases
Measure your Net Promoter Score
Track visitor satisfaction and increase your revenue, since the outbreak of coronavirus visitors are more conscious of satisfaction scores.
Benchmark your high-performing estates
Use NPS to see which locations across your estate offer the best service
NPS can be used to see across an estate to benchmark the customer satisfaction of individual locations. Businesses can look at their top-performing locations and identify what these locations are doing differently compared to lower-performing ones. These insights can be used to bring lower-performing locations up to the standard of the higher-performing ones, helping to improve visitor satisfaction.
Turn detractors into advocates
Identify the reasons for poor customer satisfaction
NPS can be used to help identify customers that are dissatisfied. Visitors who leave an NPS score can be contacted to uncover the reasons for their negative experience. Actions can then be taken to ensure that similar experiences don’t affect other customers in the future, helping to increase overall customer satisfaction.
Ready to find out more?
Book a demo with one of our Indoor Location Services experts.
