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Maximise Your Investment with Purple Professional Services

Enhance Your Platform Performance with Our Enablement, Success, and Support Services

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Unlock The Power of Purple

Enablement

Enablement

Ensure your Purple products are set up for success with expert implementation, onboarding, and training services. Tailored to your needs and goals.

Consultancy Services

Success

A collection of services and products designed to help to unlock the power of Purple. Whether it’s Marketing, Data, Integrations or Technical Consultation – our team of experts are here to ensure you succeed.

Support

Support

For that extra piece of mind, we have a range of services available to help support your business needs. Whether that’s out of hours, or just additional backup for an important event, we’re here for you.

Professional Services Products

Discover our range of Professional Services Products designed to help you get the most out of your Purple solutions. Whether you're looking to boost your CRM performance, predict future footfall, optimize authentication rates, or ensure seamless connectivity at your events, our expert-led products and services have you covered. Explore our offerings below to find the perfect fit for your business needs and unlock the full potential of your Purple investment.

Insight Spark

Our Survey feature offers a magical moment where your customer crosses both digital and physical worlds. We’re here to ensure you make the most of this opportunity.

CRM Boost

Designed for any Marketing users, we will work with your existing WiFi implementation and improve your CRM performance. That’s our simple commitment.

Managed Services

Reduce reliance on internal teams by having Purple's experts manage your WiFi or RTLS platform. We will establish a clear set of objectives aligned with your business goals.

Connector Integrations

Seamlessly integrate Purple with your existing systems and workflows using our pre-built connectors. From CRM and marketing automation to social media and review management.

Predictive Analytics

Predict future footfall by leveraging historic data. Our Data Science team will work with you to run an assessment to assess qualification.

Benchmarking

Gain a competitive edge by comparing your performance against industry benchmarks. This can be applied across any key metric inc. demographics, dwell times, conversion rates.

Auth Rate Optimizer

The authentication rate is the single most important metrics for Guest WiFi, relating to the success rate for people connecting. We’ll work with you to boost performance.

Support+

Make sure you’re top of the queue. Enhanced support with faster response and resolution times, extended availability, and expert services like regular technical health checks.

Live Event Support

Ensure seamless connectivity at your events with tailored support packages including remote or on-site dedicated engineers, hourly monitoring and reporting, and technical health checks.

Training

Putting Purple in your hands. Comprehensive training on the Purple platform providing a foundation for effectively using our products.

c2c PS

Case Study

C2C and Purple CRM Boost

c2c Rail came to us with a very simle requirement. They wanted to boost the performancr of their CRM capability. They were already using multiple areas of the product, including surveys and social logins, howver they came to us in search of that extra edge. We worked closely with them across a short period to quickly see how we could help.

Data capture integrated with Salesforce
Increased marketing opt in rate by 30%
Increase in smartcard (loyalty scheme) subscriptions
Increase the rate of direct bookings
Read the full story
VCU Deployment

Case Study

VCU Health's RTLS Deployment

Deploying the VCU Health Way Finder app across 8 buildings in downtown Richmond demanded precise specialist efforts for on-spec implementation. Covering 52.4 acres, the app integrates seamlessly with Google, Apple, and Android platforms, ensuring accurate blue dot navigation. Its turn-by-turn directions to specific units prioritize timely and stress-free patient arrivals. This meticulous implementation focused on delivering not just functionality but an enhanced user experience, facilitating efficient navigation for patients and visitors within the expansive medical complex.

8 campuses
52 acres
850k outpatient appointments per year
Read the full story

Meet the Professional Services Team

Our team are made up of experience professionals with more than 100 years experience in delivering for customers.

tom hackett

Tom Hackett

SVP Professional Services

Coming from a background in digital tech, Tom brings a customer-focused ethos to everything we do at Purple. He has previously delivered digital products and services for global companies including American Airlines, the BBC, Google and Kellogg’s.

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helen caddock

Helen Caddock

Consultancy Service Lead EMEA & APAC

With a background in Digital Marketing and over 15 years experience in client management, Helen ensures our customers achieve their key goals and objectives, in order to gain the most value possible out of Purple.

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christina kiplock

Christina Kiplock

Consultancy Services Lead - Americas

With over two decades working in customer success, with an emphasis in healthcare, Christina connects with her customers to drive strategies and deliver value on the Purple Platform; offering guidance and best practices each step of the way.

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shelley haas

Shelley Haas

VP Solutions Delivery

Shelley merges her Master’s in Sociology with extensive experience in tech project management and deployment, ensuring a customer-centric approach in every solution. Her versatile background spans Fortune 500 and agile startups, where she excels at navigating the complexities of technology to meet diverse customer needs.

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nick calvert

Nick Calvert

Data Science Lead

With a PhD in radiation physics, Nick leverages his research background to help customers unlock the full potential of their data. As the Data Science Lead, he bridges the gap between our data and customer needs, driving meaningful business outcomes for Purple’s customers.

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Purple Perspectives

wifi analytics

Unlock Your Venue's Potential with Purple's Professional Services

Take your guest experience and marketing strategies to the next level. Our team is ready to help you maximise your investment.

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