Services Maps

Services

Implementation Service

Maps

Milestone	Customer Deliverables	Purple Deliverables	Customer Sign Off
Requirement Gathering Objective: Collect all requirements needed for Purple to set up art, maps, and POIs	Brand Guidelines CADs Points of Interest (POI Destination) Collection	Map Art for Review and Approval	Collection of maps and POIs, allows the Purple team to move on to the Site Configuration phase
Site Configuration Objective: Purple sets up maps and assists with POI set up with an end goal of releasing the site to the customer for review and test	Customer, with Purple’s assistance, will collect and plot POI data points	Purple provides the customer a web URL for testing map art and POI placement	Customer is set up to review map art and POI placement
Testing Objective: Customer tests web, and solution interface	Consolidated Route feedback in Purple provided document	Customer feedback is addressed and re-tested as applicable. Indicating the solution is ready for launch	Customer is ready to move to launch
Platform Training Objective: Setting up customer for post launch success	N/A	Point of Interest (POI) changes (destination point details, including name, hours of business and search words) Analytics (Web, and Kiosk as applicable to the Client’s solution) Q&As	Customer is able to make map changes where available; as well as review ongoing analytics, based on applicable solution
Marketing Objective: Comprehensive support for launching, managing and post tracking for go-to-market strategies	N/A	Best Practice Guidance for launching, managing, and tracking promotional efforts, such as staff education, website and social media presence, in venue promotion, press release media and appointment reminder integration Go-To-Market Strategy Planning Workshop(s): to create a plan for pre/post launch marketing activity, including press release campaigns, social media and website promotion and internal launch with feedback across multiple outlets, providing valuable insights into user satisfaction and needs	The customer can effectively engage their visitors, gather valuable feedback, improve user experience, and increase visitor satisfaction

Maps with Turn by Turn Navigation

Milestone	Customer Deliverables	Purple Deliverables	Customer Sign Off
Requirement Gathering Objective: Collect all requirements needed for Purple to set up art, maps, and POIs	Brand Guidelines CADs Identify Routes / Elevators / Entrances Points of Interest (POI Destination) Collection	Map Art for Review and Approval	Collection of maps, POIs, routes, etc allows the Purple team to move on to the Site Configuration phase
Site Configuration Objective: Purple sets up routes, elevators, entrances and parking with the end goal of creating a route test plan for the customer	Customer, with Purple’s assistance, will collect and plot POI data points	Purple provides a testing feedback document to the customer for collecting and consolidating testing feedback	Customer is set up to efficiently test routes and the web tool interface (skinning, menu, logos, etc.)
Testing Objective: Customer tests web, and solution interface	Consolidated Route feedback in Purple provided document	Customer feedback is addressed and re-tested as applicable. Indicating the solution is ready for launch	Customer is ready to move to launch
Platform Training Objective: Setting up customer for post launch success	N/A	Point of Interest (POI) changes (destination point details, including name, hours of business and search words) Analytics (Web, and Kiosk as applicable to the Client’s solution) Q&As	Customer is able to make map changes where available; as well as review ongoing analytics, based on applicable solution
90 Day Review Objective: 90 day analysis of key results and trends	N/A	Data Insights Q&As	Upon review of data, recommendations can be offered to maximize the value derived from the implemented solution
Marketing Objective: Comprehensive support for launching, managing and post tracking for go-to-market strategies	N/A	Best Practice Guidance for launching, managing, and tracking promotional efforts, such as staff education, website and social media presence, in venue promotion, press release media and appointment reminder integration Go-To-Market Strategy Planning Workshop(s): to create a plan for pre/post launch marketing activity, including press release campaigns, social media and website promotion and internal launch with feedback across multiple outlets, providing valuable insights into user satisfaction and needs	The customer can effectively engage their visitors, gather valuable feedback, improve user experience, and increase visitor satisfaction

Purple Blue Dot

Milestone	Customer Deliverables	Purple Deliverables	Customer Sign Off
Requirement Gathering Objective: Collect all requirements needed for Purple to set up art, maps, and POIs	Brand Guidelines CADs Identify Routes / Elevators / Entrances Points of Interest (POI Destination) Collection	Map Art for Review and Approval	Collection of maps, POIs, routes, etc allows the Purple team to move on to the Site Configuration phase
Site Configuration Objective: Purple sets up routes, elevators, entrances and parking with the end goal of creating a route test plan for the customer	Customer, with Purple’s assistance, will collect and plot POI data points	Purple provides a testing feedback document to the customer for collecting and consolidating testing feedback	Customer is set up to efficiently test routes and the web tool interface (skinning, menu, logos, etc.)
Testing Objective: Customer tests web routes and solution interface	Consolidated Route feedback in Purple provided document	Customer feedback is addressed and re-tested as applicable. Indicating the solution is ready for launch	Customer is ready for indoor navigation deployment
Purple Onsite Indoor Location Deployment and Testing Objective: Set up required hardware, complete site survey and test using Purple white label test application	Mobile testing	Mobile components of the solution are ready for testing	Customer is ready to move to the final “launch” milestone
Platform Training Objective: Setting up customer for post launch success	N/A	Point of Interest (POI) changes (destination point details, including name, hours of business and search words) Analytics (Web, and Kiosk as applicable to the Client’s solution) Q&As	Customer is able to make map changes where available; as well as review ongoing analytics, based on applicable solution
90 Day Review Objective: 90 day analysis of key results and trends	N/A	Data Insights Q&As	Upon review of data, recommendations can be offered to maximize the value derived from the implemented solution
Marketing Objective: Comprehensive support for launching, managing and post tracking for go-to-market strategies	N/A	Best Practice Guidance for launching, managing, and tracking promotional efforts, such as staff education, website and social media presence, in venue promotion, press release media and appointment reminder integration Go-To-Market Strategy Planning Workshop(s): to create a plan for pre/post launch marketing activity, including press release campaigns, social media and website promotion and internal launch with feedback across multiple outlets, providing valuable insights into user satisfaction and needs	The customer can effectively engage their visitors, gather valuable feedback, improve user experience, and increase visitor satisfaction

Managed Services

Business Consultation
Purple shall provide the following services to the Customer in utilising the platform, at mutually agreeable regular cadences. This includes:
- Business Consultation: The Customer will collaborate with Purple’s expert team to receive guidance and support in achieving their desired outcomes.
- Dedicated Account Management: The Customer will be assigned a dedicated Account Manager who will serve as their primary point of contact for expert guidance and support throughout the engagement.
- Success Planning Workshop: Purple will conduct a collaborative workshop with the Customer to understand their specific business needs and develop a tailored plan for platform utilisation.
- Success Check-Ins: Purple will conduct quarterly calls with the Customer to review performance, adjust plans as needed, and share best practices.
Platform Management
Purple will assist the Customer in maintaining and optimising user routes, including:
- Existing POI updates: Purple will handle updates to customer (visitor) maps, including improvements, as required, to naming, tagging, route weighting, recommending parking, and iconography changes.
- New POI additions: Purple will handle additions to customer maps within existing mapped areas, new POIs (naming, tagging, route weighting recommending parking, and iconography updates).

Support Services

Purple’s Support Service Standards at https://purple.ai/support-service/