Digital Wayfinding for Healthcare

We work with the world’s leading healthcare providers to help them improve patient experience and operational efficiency by improving how people physically navigate around hospital campuses

Improve patient experience & satisfaction
Reduce staff disruptions
Improve appointment discipline
Reduce patient stress & anxiety
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Lost visitors

30% of visitors get lost in hospitals

30%

Digital experience

60% of patients want a more digital experience

60%

Missed appointments

$150 billion: cost of missed appointments across US healthcare systems

$150b

What does digital wayfinding look like in healthcare?

Think Google Maps but tailored specifically to work indoors within hospital buildings. It’s designed to empower patients to navigate around your hospital campus without the need to ask for directions or becoming lost, frustrated and anxious.

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wayfinder.vcuhealth.org index.html(iphone xr) (1)
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Like Google Maps but designed specifically for your hospital campus

Turn-by-turn directions from the comfort of home to the best parking lot
Familiar user interface, similar to Google or Apple Maps
Create routes from your current location to anywhere in the hospital
Designed with patients in mind
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Improve patient experience

Empower patients to navigate using their mobile device
Reduce stress & anxiety by giving patients information they need
Integrate real time data into your POIs to help patients and visitors
Offer real time information to visitors such as parking spaces remaining
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Ensure your hospital is an inclusive and accessible space

Visitors can plan a route around the hospital taking into consideration their needs
Provide accessible routes for those with mobility aids
Show users the map in their device language, with the ability to self-select if needed
Visitors can search the map for amenities that meet their needs
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Increase operational efficiency

Improve appointment discipline and reduce late arrivals
Reduce staff disruptions
Avoid new hires from getting lost in a complex hospital
Maximize onboarding and reduce time to care

Are you ready to implement wayfinding in your hospital?

wayfinding feature checklist

Ensure you ask your digital wayfinding vendor for everything you need for 2024.

Our free guide is designed specifically for healthcare providers.

Download for free here!
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