Web Wayfinding for Airports
We work with airports to increase non-aeronautical revenue and improve traveler experience because happy passengers increase airport revenue
Improve passengers' experience
Maximize non-aeronautical revenue and profits
Get travelers where they need to be, when they need to be there
Provide information for passengers every step of the journey
Satisfaction
Only 34% of passengers were satisfied with their airport experience
34%
Anxiety
57% fear missing boarding the plane and consequently get to the gate very early
57%
Commercial
Only 21% of a traveler's time is spent in commercial areas
21%
What does wayfinding look like in an airport?
Increase non-aeronautical revenue
Allow visitors to self navigate quickly and efficiently
Show passengers retail, food and drink outlets
Offer information about your retail, food and drink outlets
Encourage passengers to dwell in commercial areas
Make your airport experience a seamless experience
Add photos, product images or promotional graphics to your POIs
Integrate real time data into your POIs to inform passengers as they navigate
Prompt users to join the WiFi as they enter the venue to get them online
Offer passenger exclusive promotions and discounts through the map
Passengers that can self-navigate are more satisfied with their terminal experience
Maximize passenger satisfaction and eliminate the hassle of navigation
Visitors can plan turn-by-turn routes from offsite to onsite as well as to and from POIs
Users can orient themselves in your venue using the “locate me” button
Create routes from their current location to the next step in their experience
Make sure your airport is inclusive and accessible for all
Visitors can plan a route around the airport taking into consideration their needs
Provide accessible routes for those with mobility aids
Show users the map in their device language, with the ability to self-select if needed
Visitors can search for food and retail outlets that meet their requirements
