Ask your customers the questions you need answers to
Collect survey responses quickly, easily, cost effectively and at scale
Guest WiFi
How do Surveys work?
Create a survey
Build surveys intuitively using our drag and drop designer
Generate using AI
Use our built-in in AI tool to generate questions for your survey even quicker
Deliver survey to users
Used during the WiFi journey encouraging high response rate
Receive immediate results
Results are instantly available in the Purple Platform
Analyze your feedback
Use our dashboards to interrogate your data and notice themes and trends
Act and re-survey
Keep surveying visitors to understand the impact of changes you’ve made over time
Gather actionable insights from visitors at scale with a 97% survey response rate
Reduce the cost of collecting customer feedback with an average cost of £0.74
Respond more quickly to what your customers say
Get feedback from everyone in your venue, not just those that purchase or book
Frequently Asked Questions
Businesses can utilize our out of the box marketing automation as well as a number of integrations and professional services to collect feedback with ease.
Create your own feedback survey or choose from a range of templates within the Purple platform. Marketing professional services are also availible for businesses looking to run custom campaigns.
Businesses should strategically time their requests for customer feedback to maximize response rates and gather meaningful insights. For the majority of businesses this would be after a transaction or service interaction.
Collecting customer feedback is crucial as it helps businesses understand customer needs, preferences, and areas for improvement, enabling operations to make data-driven decisions to build stronger customer relationships.