Ask your customers the questions you need answers to

Collect survey responses quickly, easily, cost effectively and at scale

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Guest WiFi

How do Surveys work?

Create a survey

Build surveys intuitively using our drag and drop designer

Deliver survey to users

Used during the WiFi journey encouraging high response rate

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Receive immediate results

Results are instantly available in the Purple Platform

Analyze & Act

Interrogate results quickly and make intelligent decisions

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Gather actionable insights from visitors at scale with a 97% survey response rate

Capture feedback quickly and efficiently
Asks visitors for feedback as they’re logging in to encourage feedback
Automatically survey every WiFi user in real-time
Deliver quick surveys to huge amounts of people
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Reduce the cost of collecting customer feedback with an average cost of £0.74

Deliver surveys in a way that people like
No awkward conversations or external suppliers
Highly cost effective, for a fraction of the price of traditional methods
Keep your feedback gathering in-house
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Respond more quickly to what your customers say

Create and launch a survey in minutes
Review and analyze results instantly via the Purple platform
Automatically send data to your CRM via API or connector
Store all your feedback in our secure platform
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Get feedback from everyone in your venue, not just those that purchase or book

Gather feedback from everyone, not just the lead booker or those that purchased
Get broader feedback from everyone in your venue
Get a more accurate cross section of your visitors
Ask for repeat feedback to see if their experience has improved
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Discover Purple's Solutions

Schedule your demo and speak to one of our experts

Get Started Today!

Avanti West Coast Case Study

Learn how Avanti West Coast Trains captured 791,838 surveys

WiFi Feature Guide for 2024

7 features your guest WiFi must have for 2024 [Free Guide]

Liverpool One

Learn how Liverpool One saved £235k on surveys

Frequently Asked Questions

Businesses can utilize our out of the box marketing automation as well as a number of integrations and professional services to collect feedback with ease.

Create your own feedback survey or choose from a range of templates within the Purple platform. Marketing professional services are also availible for businesses looking to run custom campaigns.

Businesses should strategically time their requests for customer feedback to maximize response rates and gather meaningful insights. For the majority of businesses this would be after a transaction or service interaction.

Collecting customer feedback is crucial as it helps businesses understand customer needs, preferences, and areas for improvement, enabling operations to make data-driven decisions to build stronger customer relationships.

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