April 08, 2022 6 Ways Businesses Can Benefit from Indoor Location Services Indoor location services have long yielded considerable value for large venues, offering their visitors and WiFi users more in-premise safety, easier navigation, and more. Such technologies are not exclusively valuable for large venues alone, however. From businesses in the hospitality industry to healthcare facilities, indoor location services have ample applications and equally plentiful potential benefits…. Read More
March 03, 2022 How to encourage more visits and manage overflow in a growing Healthcare Facility The Covid-19 pandemic has seen many people postpone their healthcare visits out of the fear of infection. On top of that, due to sparse resources, critical Covid-19 cases caused a reshuffling of medical departments to fight the disease. Non-Covid patients, like those with diabetes and cancer, lost fast access to doctors for regular checkups. Fast… Read More
February 22, 2022 Digital Wayfinding – One small step for the NHS but a big step for patient and staff empowerment by Mike Farrar Whilst digital wayfinding may not as yet be common parlance in the NHS, it may be that its emergence in the coming years heralds a mindset shift of sizeable proportion on the part of Trusts and their management culture. Wayfinding refers to information systems that guide people through a physical environment and enhance their understanding… Read More
February 09, 2022 How SMB Businesses can Benefit from CRM Software Between accelerated omnichannel marketing digitization, in part fueled by COVID, and increasingly fragmented customer journeys, customer relationships offer unquestionable value. Marketing trends continue to highlight that customer satisfaction is imperative, driving deep customer journey mapping, UI/UX optimizations, and more. In this context, Customer Relationship Management (CRM) software has advanced rapidly itself, quickly becoming a marketing… Read More
January 20, 2022 Cybersecurity – How Your Business Website’s Security Affects SEO Performance Cybersecurity is at the forefront of our minds when it comes to protecting our personal data and financial assets – but is it the same for our SEO performance? For modern-day businesses, securing a space on Google’s first page is a top priority. It drives organic traffic, high-value leads, and increased profit, which is why… Read More
January 12, 2022 3 ways Marketing Automation software can improve retail experiences In an age where customers are becoming more and more discerning with every purchase, you’ve got to make sure that your store doesn’t just offer a ho-hum shopping experience. In this article, we will talk about how marketing automation can help elevate your brand’s retail experience. But first, a little background on the term itself…. Read More
October 01, 2021 How to Incentivize Your Customers to Leave a Good Review In the eCommerce realm, customers can’t touch or examine products. Thus, many rely on reviews to gauge whether they’re making the right purchase. Because other customers are perceived as unbiased and trustworthy, their feedback is crucial during the evaluation process. According to Statista, 25% of US consumers believe that customer product reviews are important when… Read More
September 17, 2021 8 Best SaaS Marketing Tools and Platforms for 2021 There is a wide range of SaaS services available on the market, which even entrepreneurs and small companies can afford in order to attract potential customers and increase sales. What is SaaS? SaaS stands for Software as a Service. To put it simply, it is any service for Internet users. “Google Drive”, Facebook, Viber, Office… Read More
July 28, 2021 Why Customer Complaints Are Good For Your Business Very rarely, if ever, are customer complaints a pleasant experience for either party involved. For customers, they are often the last resort before abandoning a business whose conduct disappointed them. For businesses, they may range from unpleasant, albeit well-meaning, blows to their public image to unwarranted, indiscriminate personal remarks. Still, customer complaints are good for… Read More
June 18, 2021 5 Customer Retention Strategies That Actually Work As digitization and new technological circumstances inform customer behaviors and expectations, marketing adjusts by choice and necessity alike. Perhaps most notably, the sales funnel model is giving way to the flywheel model – slowly but surely. This change is a natural product of years of business analytics, as customer retention yields readily demonstrable benefits. However,… Read More
June 09, 2021 Interview with Kip Lee, Managing Director of Innovation and Design at University Hospitals We recently had the pleasure of interviewing Kip Lee, Managing Director of Innovation and Design for University Hospitals, for our webinar Improve patient experience through healthcare digitalization which you can view here. However, if you’d like to listen while reading the transcript, you can find the audio below! Dean Cookson: I’m the Marketing Director here… Read More
March 03, 2021 5 must-have apps for hospitality businesses With the global effects of 2020 still lingering as 2021 progresses, multiple industries continue to face unprecedented challenges. One such industry is that of hospitality, which had fortunately already embraced emerging technology trends relatively better than most. Still, where many see adversity and hardship, others see innovation and opportunity. In that context, wider digitalization may… Read More
December 18, 2020 The role of automation in digital transformation As the digital age continues to evolve, more and more businesses seek to gain an edge over the competition. For all its benefits and new frontiers, this age has also created new figurative battlefields for technological innovation. Thus, many consider “going digital” or undergoing a “digital transformation”, and for a good reason. However, it may… Read More
October 22, 2020 The importance of reliable indoor mobile coverage during COVID-19 As the world entered 2020, came along the novel coronavirus driving the demand for Internet services and reaching its peak as never before. Slowly and gradually, it became the ‘New Normal’ way of communication such as doing business with people remotely, online video consultations with patients, streaming videos, and socializing virtually via video conferencing for… Read More
August 01, 2019 The biggest digital transformation must-haves for 2019 The world is changing, and with it comes big changes to the world of business. If you’re not using the best digital tools for your organization, you’re already falling behind. Focusing on incorporating digital strategy into your business routine could increase your revenue by nearly 25%, but it will also make your life easier. Before… Read More
July 30, 2019 Data-driven marketing – How data can improve your marketing strategy Your customers expect you to understand what they want. Not only this, they expect you to know when they want and how they want it. Today, the modern marketer has no reason for not being able to deliver on these demands. The reason? Data. Data is everywhere, and marketers are well placed to utilize this… Read More
