Customer ROI

Helping our customers thrive

Healthcare

£367k

saved in missed and late appointments

Hospitality

£398k

in increased customer spend

Retail

£4.2M

in increased customer spend

Transport

€2.6M

saved in customer feedback costs

Stadium

$118k

saved in customer data costs

Retail

£353k

in increased customer spend

Transport

£644k

increase in tickets sold

Healthcare

$202k

saved in customer feedback costs

Leisure

£158k

increase in annual customer spend

Leisure

£628k

increase in tickets sold

Retail

£40k

saved in customer data costs

Transport

£121k

saved in online travel agent fees

Healthcare

£22k

raised in charity donations

Transport

£675k

saved in energy costs

Retail

£125k

saved in customer data costs

Retail

$874k

in increased customer spend

Who we work with

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What our customers say about us

We are continually looking for new ways to enhance the customer experience, and Purple has helped us do just that, with the added benefit of customer insight

Ségolène de Chestret
Digital IT specialist @ McDonalds

Purple has provided a platform that has helped us achieve our goal of elevating the fan experience.

Matthew Jafarian
Vice President of Digital Strategy and Innovation @ Miami Heat

Capturing customer feedback to continuously provide the best service and amenities is so important and partnering with Purple was a perfect fit for our needs.

Lacy Larson
Director of Marketing and Communications @ Palm Beach International Airport
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WiFi is the source that provides us the majority of our new records.

Jhon Montañez
Relationship Marketing Analyst @ Parque Arauco Colombia

Purple has provided a gateway for us to begin building better customer profiles

Paul Davie
Head of CRM @ Pizza Express

Purple has been a fantastic partner! They are always excited to support our business objectives and quick to respond to any emails/requests we may have enabling us to deliver against our organizational goals.

Matthew Gao
Marketing Manager @ Walmart Canada

Purple knows their tech but it’s their people and their dedication to their jobs and professionalism that stand out. They understand that digital wayfinding in a healthcare environment is more than just downloading a mobile app.

Keith Marcum
Digital Marketing Wayfinding & Engagement Specialist @ VCU Health System

The Purple app is now part of our employee onboarding. For the first day of orientation, part of that orientation is actually to use the app to go find the cafeteria, go find where you need to go. And we’ve been able to bake that in. And it’s been great.

Kip Lee
Managing Director of Innovation and Design @ University Hospitals

Purple’s offering has allowed us to streamline and modernise our guest experience in a very short time. From customer experience to back-end data, this has allowed us another stream of information about our customers to help us deliver a better service.

Tom Townsend
Network Infrastructure Manager @ Genting Casinos

Healthcare users today are expecting digital tools to support their often complex journey. Purple is at the forefront of digital wayfinding solutions. And that’s why Exit Design is proud to work in partnership with Purple. With Purple, we can provide our clients blue dot navigation tools that work seamlessly with our custom wayfinding signage solutions – ensuring every touchpoint on their journey is covered.

Kelly Jennings
Principal @ Exit Design

Gemma was very helpful in giving me insights into how we might get some valuable benefits from Purple.

Rich Raymont
ICT Manager @ Dreamworld

This state-of-the-art system will not only improve the experience of patients visiting Croydon University Hospital by reducing the stresses that navigating a large site can cause, but will also help them plot the quickest route to their care or to the loved ones they are visiting.

Dan Rennie-Hale
Director of Quality and Lead for Patient Experience @ Croydon Health Services NHS Trust

I’ve never had a supplier who so thoroughly understands our needs and objectives. Purple showed a very intricate understanding of the ticket sales model and that the use of an on-board portal was critical in reaching that huge untapped base!

Cieran Douglass
Senior CRM Executive @ C2C Rail

Our partnership with Purple gives businesses, particularly those in the retail, on-trade, F&B and leisure sectors the opportunity to take their Wi-Fi service to the next level. These features help all manner of bricks and mortar businesses to connect with their customers in the online world and turn insight data into smarter marketing and profitable customer communications.


@ BT
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With the implementation of Purple’s tools, we are now able to offer a high-quality service to our passengers while gathering insights that allow us to understand the needs and expectations of our different passenger profiles and thus be able to identify concrete actions to improve the customer experience.

Elise Eeklaer
Client Relationship Coordinator @ Brussels Charleroi Airport

Purple has been really proactive in recommendations and implementation. The data is very easy to access and quickly led us to make improvements to our operation. Purple has become one of our core marketing tools.

Anna Prior
Head of Marketing @ British Airways i360
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It’s a delight to work with Purple. The focus on delivering value to your customers is very apparent and nothing is too much trouble. Engagement is quick and sessions are always rewarding, ensuring we can continue to grow, to help provide the best possible service to our passengers.

Thomas Drury
IT Service Delivery Manager @ Avanti West Coast

Our experience with Purple has been seamless from the start and has provided us with valuable customer insight & data that is pivotal for our marketing outreach.

Meghan Drake
Senior Marketing Specialist @ Madison International Realty
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We now actively track consumer sentiment via micro surveys to track performance in key areas of the business. It enables us to react to what our customers demand and we can also use the data to act as a motivational tool with our front-of-house staff to deliver feedback.

Andrew Jones
Data & Insights Manager @ Liverpool ONE

Purple has become an important tool for us to use. From understanding who our passengers are and how we can better the travel experience for them, to engagement, customer service, product features, and reliability. Purple allows us to easily do all these things and present them in a simple way.

Rachel Barth
Director of Communications @ Lincoln Airport

This partnership is not only proving to be very successful but also invaluable for the businesses that we support.

Bill Harvey
Manager of Kirkcaldy 4 All @ Kirkcaldy 4 All

Purple has been a great partner in helping us continue to know our customers better and our mission of offering a best-in-class gaming experience.

Greg Cannon
@ Maverick Gaming

The introduction of a new digital wayfinding capability is not only for convenience, but an integral part of delivering safer, more efficient, and more modern experiences to our community. A large campus can be challenging to navigate, and this is a great way to help make the onsite experience a bit easier.

Jennifer Bollinger
Sr. Vice President, Chief Consumer Officer @ Ochsner Health

Not only was this campaign a reflection of the technology we’ve implemented but it also confirms we’re working with the right partner who sees the success of their clients as part of the partnership and will work with us to deliver these successful campaigns and be a part of our future development. We’re excited to see what we can achieve in the future.

Nicola Cottrell
Head of CRM @ Sofology

Solutions Leisure Group has had the pleasure of partnering with Purple and we have built a trusted, productive relationship. They have played an integral part in our group’s growth, and we look forward to a continued strategic and fruitful future with their services.

Jessica Monroy
Social Media Executive @ Solutions Leisure Group

Purple offers exceptional technical support and a wide range of resources for its partners. The company culture fosters a focus on collaboration and teamwork, which allows partners to have a positive and successful experience. Purple is focused on providing innovative and cutting-edge solutions to its customers, allowing its partners to always be at the forefront of the industry. The company offers an attractive and sustainable long-term business model for its partners, allowing them to grow and prosper in the long term.

Pablo Chavez
CEO @ SomosDot

Thanks to Purple we can see that during the last three months 65% of visitors are repeat shoppers so through the use of various tools and improved engagement with visitors we are seeing some great results.

Mike Matthews
Town Centre Manager for Kirkby @ St Modwen Kirkby

Purple is such a lovely company to work with, they are supportive and someone is always on hand to help with any questions. Frequent catch-ups between ourselves and Purple allow us to discover new opportunities to expand the use of the product as well as analyse the current results.

Beth Parry
Digital Marketing Executive @ Swansway Garages

The Purple.ai team has been very collaborative, versatile, and easy to work with. Our teams have been impressed by the quick enablement and organization of sales, marketing, implementation and overall partner support. Together, TELUS and Purple.ai have been able to figure out where each of our strengths lie in entering the Canadian market and push efforts forward accordingly.

Brandon Walker
Director - TELUS Business Solutions Connected Hospital @ Telus

The feedback that we have received from patients about the WiFi has been very positive, the weekly KPI’s that we receive from Purple’s portal prove that the offering is well used and the user demographics have proved particularly interesting. Our main demographic at the hospital is elderly patients and in initial discussions about WiFi many people believed that this age category wouldn’t use the service. However, this has not been the case as many of our older patients use it. This information is useful to justify the usage amongst our largest demographic

Michael West
Head of ICT @ The Queen Elizabeth Hospital King’s Lynn NHS Foundation Trust

Purple is always willing to think outside of the box and provide solutions. Their passion for wayfinding goes far beyond a tool, the team loves and truly believes in what they do.

Amanda Crunk
Director | Department of Digital Health and Innovation @ UMC Health System

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