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Customer sentiment through NPS surveys & micro surveys for visitor experience

Guest WiFi

Customer Feedback

Collect customer feedback in real-time to understand your visitors' needs and improve their satisfaction


Conversion rate on customer surveys on the Purple Platform

£0.74 / $0.85

Average cost per survey result with Purple


Of consumers think it's important to be asked for feedback

customer feedback

Getting feedback from customers has never been easier

Our MicroSurvey builder allows you to create and customize surveys to send to visitors either while they are connecting to WiFi, or after they have visited your venue. With an average 97% survey completion rate, the Purple Platform is completely flexible to your needs, as MicroSurveys can be optional or mandatory to complete to access WiFi.

NPS surveys are used to gauge your visitor’s overall satisfaction and loyalty to your brand. Easily set up and send NPS surveys using the Purple Platform to gain valuable feedback. You can find all your data aggregated into reports in the platform where you can then export this if needed.

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Boost your online presence and beat your competition with integrated customer feedback systems

Purple integrates with globes leading customer feedback systems, such as Trustpilot, allowing businesses to automatically prompt visitors who connect to their WiFi to leave a review after their visit.

Requests for reviews can be automated to deliver in real-time or post visit. This enables you to collect valuable feedback from a wide range of visitors and grow your online presence through the feedback systems such as Trustpilot; improving return rates and attracting new customers.

Ready to find out more?

Book a demo with one of our Indoor Location Services experts.

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463% return on investment

using Purple MicroSurveys

Case Studies

Avanti West Coast

Avanti West Coast obtained 21,476 repeat travelers and over 3,700 upsell purchases, which corresponds to a 463% return on investment over a 12-month period, by utilizing Purple’s automated survey functionality, through which they promoted and received real-time feedback from their customers.

More case studies

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