Customer sentiment through NPS surveys & micro surveys for visitor experience

Guest WiFi

Customer Feedback

Guest WiFi Customer Survey

Get a complete understanding of customer sentiment

Collect invaluable visitor feedback to improve your business processes.

Our MicroSurvey builder allows you to create and customize surveys to send to visitors either when they are connecting to WiFi, or after they have visited your venue. For flexibility, MicroSurveys can be optional to complete or mandatory for users to access WiFi. Responses are aggregated into reports within the platform providing clear data which can then be exported.

NPS surveys are used to gauge your visitor’s overall satisfaction and loyalty to your brand. Easily set up and send NPS surveys using the Purple platform to gain valuable feedback.

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How to ask customers for a review - customer reviews

Get more customer reviews, boost your online presence and beat the competition

Send your WiFi users timely review prompts, proven to increase customer reviews.

Purple integrates with global review providers, such as Trustpilot, to automatically prompt visitors who connect to your WiFi to leave a review after their visit. You can then set a time, for example 24 or 48 hours post visit, to send an automatic review request. This enables you to collect valuable feedback from a wide range of visitors; improving return rates and attracting new business.

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Benefits of Customer Feedback

Improve your service with up to date information and reports from visitor experiences

Increased response rates and instant feedback from a captive audience

Effortlessly send more review requests tailored to each venue or group of venues to boost customer reviews

Stronger online presence for greater influence against competitors

Fancy a demo? Fill out the form below and one of our product experts will be in touch.

Guest WiFi features

Content filtering for WiFi - WiFi content filtering

WiFi Content Filtering

Block URLs for family friendly WiFi and complete piece of mind

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MyData Portal

Give visitors complete control over their data with the MyData portal

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WiFi Analytics

Segment your visitor data in over 5,000 different ways to help you identify trends and patterns

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Captive Portal

Let visitors connect seamlessly in their own language using their social media credentials

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What is WiFi marketing? - WiFi marketing software

WiFi Marketing Software

Set up multi-staged marketing campaigns that trigger based on visitor behavior and demographics

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Here’s how our customers gather customer feedback

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