Experience as a differentiator
Experience is quickly becoming a key differentiator in securing loyalty and getting visitors to spend.
If visitors do not feel safe, and if they do not enjoy the experience, they will not return - which means a loss of current and future revenue to competitors
Experience has become a differentiator and through clear insight, communication, engagement and operational change, it is possible to improve
Respond to a change in consumer behavior - stand out from the competition and start to capture new visitors, improve brand reputation and better position for the future
Increase visitor return rates, save through improved operational efficiencies and develop a larger platform for growth
Increase in guest reviews